Recent Posts

What Causes Smoke and Soot Damage

12/2/2020 (Permalink)

House with fire damage We are ready to serve YOU!

Smoke Damage in Your Knoxville Home

Smoke and soot can cause serious damage in hard to reach areas in your home. The National Fire Protection Association reports an average of 354,400 households experience house fires in the U.S. every year causing $6.9 billion in direct property damage, so don’t think it can’t happen to you and your family. If a fire loss does occur in your home or business our trained professionals will assess the extent of the damage and develop a comprehensive plan of action. SERVPRO of Northwest Knoxville is ready to serve our community! 

Smoke and soot facts:

  • Hot smoke migrates to cooler areas and the upper level of a structure.
  • Smoke flows around plumbing systems, seeping through the holes used by pipes to go from floor to floor.
  • The type of smoke may greatly affect the restoration process

Different Types of Smoke

There are two different types of smoke, wet and dry. As a result, there are differing types of soot damage that can occur after a fire. Before our restoration process can begin, we test to find the specific type of soot that has built up. The cleaning procedures may differ depending on the results, here's some additional information on that;

Dry Smoke - Paper and Wood

  • Fast burning, high temperatures, heat rises therefore smoke rises.

Wet Smoke - Plastic and Rubber

  • Low heat, smoldering, pungent odor, sticky, smeary. Smoke webs are more difficult to clean. 

Protein Fire Residue - produced by evaporation of material rather than from a fire

  • Virtually invisible, discolors paints and varnishes, extremely pungent odor. 

Even going through a loss that causes smoke and soot damage is stressful and taxing, our goal and promise at SERVPRO of Northwest Knoxville is that we will make your home or business “Like it never even happened.”  We are available to our customers and community members 24/7, 365! 

Thanksgiving Cooking Safety Tips

11/20/2020 (Permalink)

Fall pumpkins, harvested corn, gourds Happy Thanksgiving from SERVPRO of Northwest Knoxville!

Thanksgiving in Knoxville TN

As the holiday season quickly approaches,  remember that   Thanksgiving is the peak day for home cooking fires, followed by Christmas Day, the day before Thanksgiving, Easter, and Christmas Eve. In 2018, U.S. fire departments responded to an estimated 1,630 home cooking fires on Thanksgiving, the peak day for such fires. Here at SERVPRO of Northwest Knoxville we know that the kitchen is the heart of the home, especially at Thanksgiving. Kids love to be involved in holiday preparations. Safety in the kitchen is important, especially on Thanksgiving Day when there is a lot of activity and people at home. We wanted to provide our customers and community with information from the National Fire Prevention Association (NFPA) to make sure you and your family are a safe as possible when cooking:

  • Stay in the kitchen when you are cooking on the stovetop so you can keep an eye on the food. 
  • Stay in the home when cooking your turkey and check on it frequently.
  • Make sure kids stay away from hot food and liquids. The steam or splash from vegetables, gravy or coffee could cause serious burns. 
  • Keep the floor clear so you don’t trip over kids, toys, pocketbooks or bags.
  • Keep knives out of the reach of children. 
  • Be sure electric cords from an electric knife, coffee maker, plate warmer or mixer are not dangling off the counter within easy reach of a child.

One tip to if you have children at your Thanksgiving gathering, have activities that keep kids out of the kitchen during this busy time. Games, puzzles or books can keep them busy. Kids can get involved in Thanksgiving preparations with recipes that can be done outside the kitchen!

Happy Holidays from Our Team to your family!

For Immediate Services in Knoxville Tennessee, Call SERVPRO

11/5/2020 (Permalink)

SERVPRO logo and vehicles Knoxville Residents: We provide immediate service day or night!

SERVPRO of Northwest Knoxville provides 24-hour emergency service and is dedicated to being faster to any-sized disaster in Knoxville. We can respond immediately to your emergency and have the expertise to handle your restoration or cleaning needs.

  • 24-Hour Emergency Service
  • Faster to Any-Sized Disaster
  • Highly Trained Restoration Technicians
  • A Trusted Leader in the Restoration Industry
  • Locally Owned and Operated
  • Advanced Restoration and Cleaning Equipment 

Have Questions? Call Us 24/7 – (865) 691-3253

Residential Services

Whether your Knoxville home needs emergency flood damage or your upholstery cleaned, you can depend on us.  Our technicians have extensive cleaning and restoration training and can make your property look its best. Learn more about our residential services:

  • Water Damage Restoration
  • Fire Damage Restoration
  • Mold Remediation
  • Storm Damage Restoration
  • Cleaning Services
  • Building/Reconstruction Services

Commercial Services

There's never a convenient time for fire or Water damage to strike your Knoxville commercial property. Every hour spent cleaning up is an hour of lost revenue and productivity. So when the need arises for professional cleaning or emergency restoration services we have the training and expertise to respond promptly with highly trained technicians to get your property back to business. Learn more about our commercial services by clicking here!

  • Commercial Water Damage Restoration
  • Commercial Fire Damage Restoration

Put a FREEZE to Winter Fires

11/3/2020 (Permalink)

snow covered home Put a FREEZE to Winter Fires!

Put a FREEZE to Winter Fires

Even though it isn’t truly winter yet, temperatures are dropping and SERVPRO of Northwest Knoxville wants you to know how to prevent winter fires in your home.  Home fires occur more in winter than in any other season.  As you stay cozy and warm this winter be fire smart!

Heating equipment is involved in 1 in every 7 home fires and 1 in every 5 home fire deaths.  In order to minimize your risk

  1. Keep anything that can burn at least 3 feet away from any heat source, like fireplaces, wood stoves, radiators or space heaters. 
  2. Keep portable generators outside, away from windows, and as far away from your home as possible.
  3. Install and test carbon monoxide alarms at least once a month.
  4. Have a qualified professional clean and inspect your chimney and vents every year.
  5. Plug only 1 heat-producing appliance (like a space heater) into an electrical outlet at a time. 

SERVPRO of Northwest Knoxville wants our community to be safe and jolly this winter, so take time this month to prepare your home for the winter season.  If a fire does occur in your home,  we will be there and will make it like it never even happened. We will be there and be ready to assist our customers no matter the time of day. SERVPRO is here to serve you 24/7, all year long!

For more information about winter fires from U.S. Fire Administration and FEMA click here! 

Get Certified: SERVPRO Cleaned!

10/29/2020 (Permalink)

Certified: Servpro Cleaned seal on window Stay Safe. Stay Healthy. Get Certified: SERVPRO Cleaned

Even though we are learning more about COVID-19,  it is still a threat that is still changing our way of life. As businesses have been opening and we are paving a new way of life.  

Even though in this new normal customers still want feel safe and secure in your business’s space.  The COVID-19 pandemic has changed what it means to be clean with 40% of consumers citing cleanliness as a top priority.  Are you ready to not only keep your customers and employees safe but to communicate that you’ve chosen a higher standard of cleaning for all Americans?

Certified: SERVPRO Cleaned is a defensive cleaning program that goes way beyond janitorial or carpet cleaning.   This is proactive viral pathogen cleaning.  As the #1 choice in cleanup and restoration, SERVPRO of Northwest Knoxville wants to provide our customers with a higher standard of cleaning, so that your business will be Certified: SERVPRO Cleaned.

SERVPRO of Northwest Knoxville will provide you with a unique program centered around the 3 C’s

  • Consult- A tailored cleaning program to meet your needs
  • Clean- Proactive and COVID-19 Emergency Response Cleaning Program
  • Certify-  A commitment to clean for your employees and consumers

Click here to learn more about this program.  If you are interested in this program call our office at (865) 691-3253

Stay Safe. Stay Healthy. Get Certified: SERVPRO Cleaned

Tips to be More Prepared during a Storm

10/26/2020 (Permalink)

Lighting in the Sky Stay Safe and Stay Prepared during a Storm.

Thunderstorms can happen at any time of the day. 

Although they mostly occur in the summer, occasionally they can occur during other seasons.  They are magnificent to watch, but it’s wise to be extremely cautious when around thunderstorms since they are often associated with lightning, flash floods, hail, high winds and sometimes tornadoes which can all be incredibly dangerous.

To help protect yourself, it’s best to follow these suggestions:

  • Trim or remove trees (especially that are dead) that could fall on your home, especially the branches near power lines, your roof, and gutters.
  • Know your power provider and contact them if there is an outage.
  • Stay inside
  • Know the risk for thunderstorms in the Oak Ridge area, for example, roads that flood.  It takes only six inches of moving water to knock you over and only one foot of moving water to sweep away your car

In the event of a thunderstorm, try practicing these safety precautions:

  • Unplug appliances
  • Do not use landline phones in office or home
  • Pay attention to alerts and warnings
  • If you are playing areas with water, get to land immediately, and seek shelter.
  • Get inside your car if you aren’t near a physical building. 

To read more about thunderstorm safety from The Red Cross click here.

If your home is affected by a storm SERVPRO of Oak Ridge will help you through it and bring your home back to the state it was in prior. 

Call us 24/7 365 days a year!

Tips to be More Prepared during a Storm

10/26/2020 (Permalink)

Lighting in the Sky Stay Safe and Stay Prepared during a Storm.

Thunderstorms can affect anyone's home.

Although they mostly occur in the summer, occasionally they can occur during other seasons.  They are magnificent to watch, but it’s wise to be extremely cautious when around thunderstorms since they are often associated with lightning, flash floods, hail, high winds, and sometimes tornadoes which can all be incredibly dangerous.

To help protect yourself, it’s best to follow these suggestions:

  • Trim or remove trees (especially that are dead) that could fall on your home, especially the branches near power lines, your roof, and gutters.
  • Know your power provider and contact them if there is an outage.
  • Stay inside
  • Know the risk for thunderstorms in the Oak Ridge area, for example, roads that flood.  It takes only six inches of moving water to knock you over and only one foot of moving water to sweep away your car

In the event of a thunderstorm, try practicing these safety precautions:

  • Unplug appliances
  • Do not use landline phones in office or home
  • Pay attention to alerts and warnings
  • If you are playing areas with water, get to land immediately, and seek shelter.
  • Get inside your car if you aren’t near a physical building. 

To read more about thunderstorm safety from The Red Cross click here.

If your home is affected by a storm SERVPRO of Oak Ridge will help you through it and bring your home back to the state it was in prior. 

Call us 24/7, 365 days a year!

Be Fire Smart with Electricity in Your Home

10/14/2020 (Permalink)

cartoon picture where there is an outlet saying "I'm not feeling well, I'm burning up!" Be Smart. Stay Safe. Choose SERVPRO of Northwest Knoxville

Electrical fires are one of the top causes of a fire along with, grilling, candles, heating, and smoking.

Per the National Fire Protection Association (NFPA), in 2014-2018, electrical distribution or lighting equipment, such as wiring, lighting, cords, and plugs, were involved in an estimated average of roughly 34,000 (10%) reported home structure fires per year. These incidents caused an average of 470 (18%) civilian deaths, 1,100 civilian injuries (10%), and $1.4 billion (19%) in direct property damage annually.

Additionally, the peak months for electrical fires are November through March, so SERVPRO of Northwest Knoxville wants to provide some safety tips to our community and customers!

  1. Major appliances (refrigerators, dryers, washers, stoves, air conditioners, microwave ovens, etc.) should be plugged directly into a wall receptacle outlet. Extension cords and plug strips should not be used.
  2. Check electrical cords to make sure they are not running across doorways or under carpets. Extension cords are intended for temporary use. Have a qualified electrician add more receptacle outlets so you don’t have to use extension cords.
  3. Use a light bulb with the right number of watts. There should be a sticker that indicates the right number of watts.
  4. Use ground-fault circuit interrupters (GFCIs) to reduce the risk of shock. GFCIs shut off an electrical circuit when it becomes a shock hazard. They should be installed inside the home in bathrooms, kitchens, garages, and basements. All outdoor receptacles should be GFCI protected.

If you want to read more about the other top causes of fires, click here!

SERVPRO of Northwest Knoxville is always here to help if a loss does occur, but we strive to educate our customers about potential risks to minimize the chances of a loss happening.  We are available 24/7, 365. 

3 Ways To Avoid Fire Hazards in the Kitchen

12/2/2019 (Permalink)

Knowing cooking safety tips can help you enjoy cooking in your home.

Cooking is an enjoyable activity that brings many families in Knoxville, TN, together. However, cooking can also come with hazards, including the risk of a kitchen fire. There are several tips you can take to reduce the chance of fire hazards when cooking.

1. Don't Leave Items Unattended
When you cook, it can be tempting to walk away to complete other tasks or talk to someone in another room. However, it's generally wise to stay in the kitchen while you are cooking. If you leave the room when cooking, you are less likely to notice a smoking pan, malfunctioning appliance or other issues that may require your immediate attention. Staying in the kitchen while you cook will allow you to react quickly if necessary, and will ensure your dish comes out just right.

2. Clean Your Kitchen Appliances Often
One of the best tips you can take to prevent a kitchen fire is to frequently clean your kitchen appliances. Though it may sound like a daunting task, cleaning your appliances often will mean you don't have to scrub off excessive amounts of grease. This can also help to reduce the likelihood of a grease fire. These types of fires spread rapidly, and it's sometimes useful to contact fire damage restoration experts if your home does sustain damage. However, your appliances clean will make for a more pleasant, and less hazardous, cooking experience

3. Keep a Fire Extinguisher Nearby
Though you will hopefully never need to use a fire extinguisher in your kitchen, it's often best to keep a fire extinguisher close by in case you need to quickly douse a fire. Extinguishers are labeled by the type of fire they are capable of putting out. Since there could be various causes of a kitchen fire (grease, burning food, malfunctioning appliance, etc.), it's often wise to purchase an extinguisher that can put out multiple types of fires, known as a Type A-B-C extinguisher.

Knowing cooking safety tips can help you enjoy cooking in your home. To limit hazards, you can stay in the room when cooking, clean your appliances often and keep your extinguisher nearby.

How To Clean and Prevent Bathroom Mold and Mildew

11/27/2019 (Permalink)

Bathroom mildew is a common household issue and one that can be resolved with both natural and commercial cleaners.

Bathroom mildew and mold likely stem from an underlying humidity problem. Fortunately, most of these issues can be resolved using a bathroom fan. However, even after installing preventative measures, your bathroom might still develop mildew in the form of soap scum and other minor issues. Thankfully, there are at least three ways to clean and remove the typical mold and fungus found in bathrooms.

Natural solutions
Chemical solutions
Professional services

Natural Solutions
If you are looking for a natural solution, then look no further than baking soda, vinegar, and lemon. For a simple remedy to cleaning mildew from grout and tile, you can sprinkle the surface with baking soda and then apply a generous amount of white vinegar. Wait at least five minutes, and then scrub the grout with a tile brush. The combination of these two ingredients creates a cleaning compound that makes the mildew easier to remove. Another option is to use the same two ingredients above and add lemon juice. Mix the three ingredients into a paste. Rub the compound over the tile grout and wait five minutes before scrubbing with a brush. The paste is excellent for vertical surfaces. However, do not use this mixture on marble because it can stain or damage the stone.


Chemical Solutions
Next, if you don't want or need a natural remedy, or your bathroom mildew problem is extensive, then you might prefer a commercial chemical cleaner. However, while these products are effective and readily available, you should only use them in well-ventilated spaces.


Professional Services
Some mildew and mold problems are too extensive for a typical home remedy. If your problem seems too large for you, then contact a mold remediation service in Knoxville, TN. They are trained, licensed and certified for such a task.


Bathroom mildew is a common household issue and one that can be resolved with both natural and commercial cleaners. However, some problems are beyond the capabilities of over-the-counter remedies, which means a professional service might be needed.