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Fire & Water - Cleanup & Restoration

How Does SERVPRO Support Insurance Claims?

2/27/2022 (Permalink)

Drying equipment in a living room You can always trust our SERVPRO of Northwest Knoxville team for all your water damage cleanup and drying needs!

Claim Services Preferred Vendors Provide

SERVPRO is a damage mitigation and restoration company with franchises across the country. Only locations that meet the requirements of a Participation Agreement can receive insurance client referrals. Find out more about the claim services Preferred Vendors may provide.

Certification and Participation Agreement

Whenever an insured homeowner or insurance company representative calls to report damage, their information is only forwarded to a franchise that meets Participation Agreement requirements. Each location must agree to operate in accordance with rigorous guidelines:

  • Business insurance coverage
  • Employee background checks
  • Proper job documentation

This agreement includes 21 points in total. Franchise owners and employees are also encouraged to achieve and maintain Institute of Inspection Cleaning and Restoration Certification. Insurers prefer to work with IICRC-certified vendors.

Electronic Resources

SERVPRO also maintains a Claims Information Center to make it easier for insurance representatives to access estimates and data. Agents and adjusters can use electronic claim services to view:

  • Estimates
  • Collected data on losses
  • Company comparisons

This service supports communication between mitigation and restoration professionals and insurers. The availability of information can make it easier to process and settle claims.

Fast Response Times

Insurers are more likely to cover a claim if immediate action is taken to mitigate damage. A fast response time can make an insurer more likely to cover work done by a damage remediation company. Seek call response times within an hour, on-site visits scheduled within four hours and a verbal briefing within eight hours. Insurers may also want to compare average emergency response times and job file costs.

All of these factors set SERVPRO apart as a Preferred Vendor. An insurance agent or homeowner should not hesitate to contact the company in the event of any type of damage at a residence in Pleasant Ridge, TN. An estimate will be made available to insurers, and other claim services will support timely processing and successful settlement.

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